FAQ’s

Patient Information

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.

  Our appointments are classified and invoiced as follows:

  • Minor Service (Level A)
    A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
  • Specific Service (Level B)
    A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
  • Extended Service (Level C)
    A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
  • Comprehensive Service (Level D)
    A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
• After Hours Care

  After Hours Care

  For Care outside of our regular opening hours our usual telephone number will divert to one of our Doctors on call who can assist you under most circumstances.

  Alternatively if you are unable to contact our after- hours GP, if your situation is not an emergency and you live in the South West area, please call Readycare to access a GP telehealth service by calling 1800 225 523.

  After Hours Emergencies

  In case of emergency and you are unable to travel please call 000 to arrange an ambulance.

  In Case of emergency and you are able to travel please present to the emergency department at the Busselton Health Campus at 1 Mill Road Busselton. Phone: 9753 6000.

• Cancellation

  Our cancellation fee is $30.00 for a standard consultation and $40.00 for a Molescan consultation if we do not receive notice of your cancellation.

  We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

  This enables us to reschedule the day for other patients.

• Complaints

  Our practice encourages both positive and negative feedback from our patients. If you have a suggestion or complaint please do not hesitate to speak to our Practice Manager.

  Written feedback can be hand delivered or posted to the Practice Manager.

  We will respond to any grievances or suggestions promptly.

  Should you not be satisfied with the practices handling of your complaint, you may choose to then forward your complaint to the Office of Health Review:

  Office of Health Review
  St Martins Tower Level 17
  44 St Georges Tce
  Perth WA 6000
  Ph: 08 9323 0600
  Fax: 08 9221 3675
  Web: www.healthreview.wa.gov.au

• Emergencies

  If you have an emergency please telephone 000 or go to your nearest Emergency Department.

• Fees

  Dunsbrough Medical Centre is a private billing practice, so fees are at the discretion of your treating doctor.

  We have a ‘pay on the day’ policy.

  Due to the Government freeze on increases to the Medicare rebate we no longer routinely bulk bill children under 16, aged pensioners or Health Care Card holders.

  A treatment room fee of $25.00 applies for most procedures.

  Please contact us if you wish to discuss the fee for your appointment.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.